Comprehensive Patient Support
Multilingual support (interpreters on staff)
We support Japanese, English, Chinese, Cantonese, Shanghainese, Hokkien, French, Mongolian, Vietnamese, Tagalog, Malay, Korean, and Indonesian.
Medical Injury Compensation Covered
Helene clinic is an officially registered medical institution under the Medical Injury Compensation System of the Japanese Society for Regenerative Medicine (JSRM).
To promote the rapid, safe delivery, and widespread adoption of innovative therapies while elevating global healthcare quality, Japan enacted the "Act on Ensuring the Safety of Regenerative Medicine, etc. (Act No. 85 of November 27, 2013)." In alignment with this regulatory framework, the Japanese Society for Regenerative Medicine (JSRM) has proactively established a voluntary, comprehensive compensation program. Designed to facilitate the smooth advancement of regenerative medicine nationwide, this scheme provides robust protection and compensation for medical injuries incurred by both cell donors and patients receiving treatment.
Medical Injury Compensation Covered
Helene clinic provides a seamless, comprehensive care and long-term follow-up network engineered for your journey both before and after treatment.
Upon the completion of your therapy, we will provide you with a dedicated post-treatment follow-up questionnaire. To closely monitor your recovery and ensure an exceptional patient experience, our medical team will remain in touch with you. Based on your progress and feedback, we are pleased to offer personalized health recommendations, arrange follow-up consultations, or discuss maintenance therapy options tailored to your needs.
Emergency Contact
Clinical statistics regarding stem cell therapies indicate that intravenous (IV) administration does not directly or indirectly trigger acute medical crises. In the highly unlikely event that you experience any sudden post-treatment discomfort, our primary recommendation is to seek immediate evaluation at a local medical facility, after which you should contact our center. While stem cell therapy is fundamentally characterized by an exceptional safety profile with minimal risk of adverse reactions, our specialized medical team stands ready to assist you. Should any unexpected symptoms arise, please provide us with the following details so that our clinical experts can promptly coordinate your care.
