Our Stem Cell Philosophy & Care

We would like to express our profound and sincere gratitude for your continued and invaluable support. Regarding the recent news reports concerning a tragic fatality associated with regenerative medicine (stem cell administration) at another facility, we wish to first offer our deepest, most heartfelt condolences to the deceased and their bereaved family. We would like to clearly reassure all of our patients that the incident reported in the media occurred at a completely separate medical institution entirely unrelated to our clinics, and you may rest fully assured of your safety with us. The Ministry of Health, Labour and Welfare is currently conducting a thorough investigation into the root cause, and the precise details remain unclarified at this stage. As an independent medical institution, HELENE Clinic is not in a position to evaluate or comment on the specific responsibilities of other facilities; we firmly believe it is proper to wait for the official facts to be fully brought to light. Nevertheless, prioritizing our patients' absolute peace of mind above all else, we remain relentlessly committed to further elevating and strengthening our already stringent safety management protocols. Since the very inception of regenerative medicine at our clinics, we have strictly required all patients to complete a rigorous pre-treatment healthcare screening to accurately assess any potential risks associated with stem cell administration. This is an indispensable process designed exclusively to safeguard patient health, and while it may occasionally require a small amount of your time, we deeply appreciate your continued understanding and cooperation. Furthermore, a critical factor that demands the utmost vigilance in stem cell therapy is the meticulous quality control maintained during the cell transport process. Because living cells are extraordinarily delicate, any minor fluctuations in temperature or environmental factors during transit are widely recognized as significant risks that can compromise therapeutic safety. Addressing this challenge head-on, HELENE Clinic has proudly operated our own advanced, state-of-the-art "in-house laboratory" (a specialized facility for cell culture, processing, and testing) since the very first day we introduced regenerative medicine. By flawlessly completing every single phase of the cultivation process entirely within our own secure facilities, we completely eliminate the inherent risks of external transportation, allowing us to deliver your therapy in its safest, most pristine condition. Additionally, we rigorously ensure patient safety by executing uncompromising checks that meet and exceed both national and international standards, actively incorporating independent verifications by external organizations whenever necessary. Immediately following these recent news reports, we proactively conducted a comprehensive emergency safety inspection and reconfirmed all operational safety measures across all internal departments. Moving forward, we are expanding our strategic collaboration with prominent external medical experts to continuously fortify our safety infrastructure under even stricter, unparalleled standards. Moreover, to ensure that not only the patients receiving our therapies but also their cherished families feel completely at ease, we are fully prepared to address any questions you may have with absolute honesty and transparency. Should you or your family have even the slightest concern, please do not hesitate to contact our dedicated support team at any time. We take the context of this recent industry event extremely seriously and are fully committed to honoring our responsibility to protect both the immense potential and the absolute safety of regenerative medicine. With the lives and enduring health of our patients held as our absolute top priority, we will steadfastly continue to provide deeply trustworthy medical care, passionately contributing to a brighter, safer future for advanced medicine.
September 1, 2025
Helene Clinic / Helene Ao Building Clinic