Privacy Policy
At Helene Clinic, we profoundly recognize that the personal and medical information entrusted to us by our patients is an invaluable asset that must be rigorously protected and handled with the utmost care, rooted deeply in our core value of respecting individual dignity. To ensure that your sensitive data is absolutely never leaked outside our institution or utilized for any purposes beyond its intended scope, we have established this comprehensive Privacy Policy as our uncompromising standard of operational integrity.
1. Collection and Purposed Use of Personal Information
Helene clinic collects personal information exclusively within the specific scope required to deliver your exceptional medical care, and under no circumstances will we handle your personal data beyond the strict limits necessary to fulfill the following defined purposes of use.
(1) Medical Services
- The seamless provision of premium medical services, and the meticulous maintenance of your comprehensive medical records and diagnostic history.
- Strategic clinical collaboration and secure data sharing with affiliated medical institutions and advanced scientific research organizations.
- The secure outsourcing of specialized specimen testing and other essential operational support services to certified external laboratories.
- The execution of various medically necessary clinical surveys, post-treatment follow-ups, and epidemiological research initiatives.
- The execution of administrative, administrative support, and operational duties strictly incidental to the seamless provision of our medical services.
(2) Others
- The continuous maintenance, evaluation, and quality improvement of our medical services and overall clinical operations.
- The secure management of billing, accounting procedures, and essential administrative tasks directly related to financial operations.
- The advancement of medical science through clinical case studies, academic research, and related collaborative scientific initiatives.
- The efficient execution of general administrative, compliance, and essential operational duties related to the daily management of our clinics.
2. Proper Management of Personal Information
Helene clinic is deeply committed to implementing rigorous security protocols to prevent any potential leakage, loss, destruction, unauthorized alteration, or illicit access to our patients’ confidential personal information.
3. Disclosure, Correction, and Updating of Personal Information
Upon receiving a request from a patient for the disclosure of their personal information, Helene clinic will promptly verify the details and respond in strict compliance with the Act on the Protection of Personal Information and all other relevant laws and regulations. Furthermore, should a patient request the rectification of their data on the grounds that the information is inaccurate or outdated, we will conduct a thorough investigation and take appropriate measures without delay.
4. Improvement of Legal Compliance and Data Protection Frameworks
Helene clinic strictly complies with all applicable Japanese laws, national guidelines, and regulatory standards concerning the protection of personal information, and we will continuously review and enhance this privacy policy alongside our data security frameworks to ensure ongoing improvement.
5. Privacy Inquiry Contact and Customer Data Support Office
For any questions, concerns, or requests regarding how our clinic handles your personal information, please feel free to reach out to the Omotesando Helene Clinic Personal Information Consultation Desk by calling +81-3-3400-2277.
